How long do I have to make a return?

If you are no satisfied by your products or it doesn't suit you, you can make a return.

  • As a private customer, you have 15 days to return the goods to us.
  • As a professional customer, you have 1 month to return the goods to us.

Northern Spirit undertakes to satisfy you and collect your items within 15 days from the delivery date attested by the interfaces of the carriers/deliverers.

Can I get a refund?

At Northern Spirit, we want to make sur that you will be happy with your experience on our e-shop.

That's why, there are 2 possible compensations:

Option 1: return for voucher
We do not refund money but only in the form of a voucher (reusable on our site within 6 months)
We will however refund the shipping costs in this case if the customer has paid for them.

Option 2: return for exchange

  • It's a mistake on our part: we send you a return slip by email
  • This is a mistake on your part: you return the package to us at your expense and we reship at our expense.